Frequently Asked Questions
What tools do I need?
Most beginner courses require only a basic multi-tool, tire levers, a floor pump, and a clean rag. We’ll recommend specialty tools gently and only when they meaningfully improve safety or outcomes.
How fast are the lessons?
We teach at a steady, reassuring pace with frequent pauses and recap steps. You can rewatch any segment and follow printable checklists without feeling hurried.
Do you offer refunds?
Yes. If a course isn’t a fit, contact us within 14 days of purchase. Eligibility depends on access level and local laws. We aim for fair resolutions.
How long do I have access?
You receive ongoing access for personal, non-commercial use. If we need to retire content, we will provide reasonable alternatives or pro-rated options.
Do you cover e-bikes?
Yes. Our e-bike care courses emphasize battery safety, charging practices, and drivetrain wear patterns unique to e-assist systems.
What about safety?
Safety is baked into every course. We include protective equipment reminders and a pre-ride “confidence close” to confirm your results.
Are there certificates?
We provide completion acknowledgments. These are learning milestones, not professional mechanic licenses.
Can I get help choosing a course?
Yes. Share your goals via our contact form and we’ll suggest a gentle learning path aligned with your bike and schedule.